Privacy Policy 

At Bray Raku.net we respect your privacy and any information submitted by you the buyer will be used solely for the purpose of completing the transaction, delivering the product and addressing any customer service issues. 

Return Policy 

Our guarantee.  Please contact us if you have any problems. We strive for your satisfaction and BrayRaku.net will issue cash refunds in the event that there is damage done to the pottery either during shipping or it is discovered that there are cracks, chips, or other physical defects that customer was unaware of before purchasing the item. If the item was damaged during shipping, Bray Raku Studio will first need to process the claim with UPS.  We have done our best to represent the colors, sizes, and shapes of our pieces as accurately as possible. If you are not completely satisfied with our work please contact us within 3 days of receiving the item to discuss how we can fix the problem. We are confident that the colors and textures of our work will be better than the pictures on the site but if for any reason you feel the item you receive is not what you expected or has been misrepresented we will issue a full refund. If within 3 days of receiving a piece and customer notifies us by email or phone that they would like to exchange the piece for another of equal value Bray Raku Studio will exchange the item. Once the returned item is received Bray Raku will ship the exchange item. Local customers may call to request an appointment for an exchange in person. 

Contact information 

To contact BrayRaku.net with any questions please call (949) 228-4806 or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . 2CheckOut.com Inc. (Ohio, USA) is an authorized retailer for goods and services provided by BrayRaku.net.